AB
Aruna B

1 reviews | Active since Aug 2011

11 May 2015, 15:01

Poor service - update of contact details

Dear Sir / Madam<br> <br> I have moved house in January this year and have called into Edgars twice already requesting them to change my address as this is where they post my Edgars statement and send me information on red carpet sales etc. Even though I have called in and updated this information I still have not received a single statement from Edgars. I have not idea what my monthly instalment should be. Further I have received no information on my red carpet sales etc and this is when I usually make large purchases from Edgars. You guys are terrible. Do you not understand the protection of information bill. You are sending my statement to a wrong address and encouraging ***** as the person who gets my statement can use my personal details. <br> <br> Kindly update my details correct and send me statement from the beginning of this year.

0
Replies (1)
Edgars
Edgars's reply11 May 2015, 16:56
Official
Hello click350,

Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.

Please note that our attempts to contact you on the number provided have been unsuccessful.
Kindly be advised that you can contact our customer experience department on ***and you will be assisted promptly with your details update and your account statement.

Thank you for your patience and continued support.

Kind Regards
The Customer Experience Team
***