Poor Service - Someone sleeping on duty

Item: Edgars
Rating: 1
Author: muzi N

I opened a ***** case and sent documents on the 17/1/2022 up to now the case has no been resolved. Apparently the investigation has not yet started. Someone put a code that the documentation has not yet been submitted, while they have them. No more Edgars for me!

Helpful (0)

Replies (2)

Edgars's replyOfficial

18 Feb 2022, 14:06

Hi Muzi,

Trust you well.
We are sorry that your recent experience has led you to contact us with a complaint.

I have escalated your query to RCS, and I will be in contact with you for the resolution.

Thank you and take care.

Edgars's reply18 Feb 2022, 14:06

Official

Edgars's replyOfficial

01 Mar 2022, 09:11

Hi Muzi,

Trust you well.

RCS has been in contact with with the resolution of your query .
Should you have any further enquiries do not hesitate to contact us.

Thank you and take care

Edgars's reply01 Mar 2022, 09:11

Official

Hi Muzi,

Trust you well.

RCS has been in contact with with the resolution of your query .
Should you have any further enquiries do not hesitate to contact us.

Thank you and take care