Poor Service receved

<p>I was charged for a service few which i didnt accept.THATS *****ING!!</p> <p>I went to Edgars Tygervalley to query it.</p> <p>I was put on the phone with Edgars call centre and spoke to someone who said they will call me back within 7 days.TODAY IS THE 21ST, 15 DAYS AFTER I LOGGED A COMPLAINT WITH NO FEEDBACK.</p> <p>I then went back to Edgars today 21st December to be humilated on the phone.</p> <p>The Manager of Edgars (Aqeelah) called the call centre at 18:15 am and spoke to the consultant.</p> <p>The consultant told the manager he doesnt have feedback and someone will call me tommrow.</p> <p>I wasnt happy with that and requested to speak myself to the agent.</p> <p>The agent advised me that there is only 1 manager that can check the information i need and they not there so they cant give me feedback, and also the system that they check is not working.</p> <p>so to recap, system off line and nobody to assit me,alas..</p> <p>i didnt except that and told him im not happy with the feedback as iv been waiting for more than 15 days for feedback and that he go get me his manager as i would like to speak to him/her.</p> <p>after waiting on the phone for about 5 minutes he returns to the phone saying they system is working now and that he just installed software on the machine to make it work!!BULL****!!!!i lost it with him as clearly this agent think im a fool to believe that bull**** that he just told me now.</p> <p>I requested again to speak to a manager ( and remeber he told me a few minutes before that that there is nobody i can speak to) then he put me on hold again for 5minutes and then a "MANAGER" came to the phone.</p> <p>I told her im not happy with the feedback as its been way over 7 days and she said these nothing they can do.i requested again to speak to her manager and she said there is nobody working so i cant speak to anybody.</p> <p>I told her i wasnt happy as i want this resolved on the phone and that i want to speak to her manager, her exact words to me was "do you want me to go look in the builinding who can assist you?"i replyed yes and she said fine, ill go check.</p> <p>I was on hold again for another 5 minutes and then she put the phone down in my ear.</p> <p>I spent 45 minutes on the call.from 18:15 till 19:00 on 21st December.</p> <p>and this is all for a stupid R23 service fee that Edgars charged me after i declined it.</p> <p>Im in the service industry myself and if i should treat my clients like that i will be in serous trouble.</p> <p>So id like to know what will happen to those 2 agents that **** to me over the phone and what will happen to Edgars for charging me for something i didnt request??</p> <p>Please also note i will be putting this complaint all over social media.</p> <p>Riaaz Davids</p> <p>Edgars account number : ********** ********** 20</p> <p> ********** 030</p> <p> </p> <p>Awaiting feedback.</p> <p> </p> <p> </p>