Poor Service Really

I dont know how many times do i have email edgars and receive their automated respond only without anyone responding to me personal. I opened an edgars account and was given a voucher, no one told me that i have to use the voucher on m first purchase, i went ahead and bought some things that if i knew i would have qualified to use my voucher, i emailed edgars and was responded with their automated respond and afetr a few days was told they have escalated my complained to edgars eastgate as it is the store that helped me to get the card. i only received one missed call and i called back and i was told that the person who called me would call me even today im still waiting, what kind of a business are you running, what service is this im disgusted beyond words i feel like closing my account if this is the service i will be given. i even wrote another email on the 20 08 and received an automated respond and was told after 48 hours i will receive a respond im still waiting even now. can someone who is passionate about edgars customers help me cause this is really something elase.