Poor service on new account

I app**** for a new edgars account on the 28th of October and had one call from Edgars stating that they never received the needed documents, I mailed the the documents to them within 10 minutes and was toled I would get a Sms stating wheether it was approved or not.

It's now the 1st and nothing. When I phoned new accounts they told me to go into the store to hear what the outcome was...this is poor service as the reason for being able to apply online is to avoid having to go into the store should the outcome not be favorable. please let me know as I am not going to go into the store just to find out what should have been relayed to me over sms /email / phone call