poor service & no sense of urgency

Item: Edgars
Rating: 2
Author: s P

I have an airtime contract with edgars, which I have been trying to cancel for the past month. The consultants that I have spoken to can only say that someone will contact me in 48 hours to cancel, but it's 1month later and no-one has called. Which means that I am still being loaded with airtime and billed.

Helpful (0)

Replies (1)

Edgars's replyOfficial

20 Aug 2015, 11:09

Hello ShireenP26,

Thank you for raising your apprehensions with us. Please be advised we have referred this query to RMCS management as it has been prolonging. We apologise for the lapse in service but we assure you that this query was escalated as a matter of urgency and is regarded as a priority.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us the below number

Kind regards.
Edcon customer experience team.
***

Edgars's reply20 Aug 2015, 11:09

Official