1 reviews | Active since Mar 2018
POOR SERVICE - MOBILE SECTOR
Hi,
I have insurance with Edgars for a Samsung A5. My phone was ****** in December and my claim paid out in the same month.
I have been waiting for close to 3 months now for Edgars to get stock of that phone (or anything close in price at this stage) because as per T&C's I will lose out on any value below the claim (Ridiculous i know)
As soon as my claim goes through I will be moving away from Edgars.
WHY DO YOU INSURE PHONES FOR VALUES YOU DO NOT STOCK ITS MADNESS
I have contacted them on multiple occasions and have gotten no assistance
I am literally tired of going into stores and calling around with no customer service at all
I have requested their management from day 1 but nothing!
GUYS IF YOU HAVE A HIGH END MOBILE (ANYTHING MORE THAN 5K STAY AWAY FROM EDGARS AS THEY WILL ENSURE BUT NOT WARM YOU ABOUT THIS) Justin
Thank you for bringing this matter to our attention .We apologise for the frustrations and inconvenience caused to you with the replacement hand set .As per our discussion today we will send through a request to our buyers and the unit will then be delivered to Canal Walk for your attention . We don't stock high value handsets due to high risk in the business.***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention .We apologise for the frustrations and inconvenience caused to you with the replacement hand set .As per our discussion today we will send through a request to our buyers and the unit will then be delivered to Canal Walk for your attention . We don't stock high value handsets due to high risk in the business.***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,