Poor service from Edwina @ Edgars Tygervalley and Forever New

Bought a beautiful top at forever new on Friday, 14 October 2022 for an event Saturday. When seated at my table the top button kept on popping leaving me exposed and very uncomfortable for the afternoon. Since I feel there's a default with button holes I took the top back to Edgars Tygervalley Wednesday after work but was firstly told Edgar's only accept returns on approval from forever young personnel. I therefore had to wait for someone to come from a different store. I told Edwina I've worn the top and explained my issue. She told mme she needed approval from her manager who just left and will give me feedback within 30 minutes. It is Friday afternoon, I've had no feedback and Edwina is not answering the cellphone number she gave me. To say I'm disappointed in this service is an understatement.