Poor service from Edgars online shopping call centre staff

<p>I purchased a pair of takkies from Edgars online store on 06/03/17 and received a order confirmation stating that the item would be delivered to the chosen store within 2-5 working days. I called the call centre on the fith day to follow up and was told that i would receive an sms conforming delivery to the store within a day. A day passed and I didnt receive any notifications so i called the call centre again. This time i was told that the takkie was delivered to the store. This was not the case. Store called the call centre to follow up. Call centre agent was very unhelpfull and told us that they cannot confirm exactly when the item will be delivered. Agent didnt want to transfer me to a manager. </p>