Poor Service from Edgars New Accounts

Good Day,

I app**** for an Edgars account in October. I then received a call from a gentleman who advised that he needed my paylsips or bank statements. Due to ***** I asked him to please call me back to which he didn't. I did try calling however could not get through.

On 5 November I finally got through to new accounts and was advised that I indeed needed to send through my payslips. I did so immediately. I didn't receive a response. I followed up on the 8th. Finally around the 20th November more than a month after my application I posted my first Hello Peter post. A nice gentleman by the name of Nathi said my application was approved and to collect my card in store. I visited your Menlyn branch only to be told my account was blocked and called the accounts department. I found the lady on the other end rude and impatient. I left the store and emailed Nathi who apologized and called me to activate the card.

Finally on 2nd December I was able to collect my card. I visited the Greenstone branch and was told the vouchers would be smsd to me.

On 3rd December they were sent but they are not opening!! I contacted Nathi on the same day and he responded on Thursday to advise it would be escalated. It is almost Christmas and with the proven service history from Edgars I don't know whether this will also take another 2 months to resolve.

Edgars you have given me so much grief regarding this account. The level of service is below standard that it is really on a 1 but only because Nathi is so helpful. I don't understand how so many things can go this wrong and I wonder if it is this way with all your customers or am I the only lucky one to get such special treatment.