Poor service from edgars festival mall

Hi,<br> <br> I had an account with edgards which I closed about 3years ago, when i tried to open one online it still identifies me as an existing customer. I was told this issue can only be resolved at any edgars store. I went to the edgars festival to resolve this and I was told they cannot help me as their lines were off. I was sent to edgars active at the same mall and they said they cannot help me as my request needs to resolved at an edgars store. On my return to edgars I got bad attitude and no service. I am so upset and I do not understand the difficulty in resolving my request.