tD
tawanda D

1 reviews | Active since Mar 2017

17 Mar 2017, 15:22

POOR SERVICE FROM EDGARS CENTURION AND MTN

<p>I bought a new sonny experia from <strong>EDGARS Centurion Mall</strong> in 2016 January for R3000, The service provider MTN. After two weeks it developed a problem with the sim card reader( it couldn't read the sim card) and the phone was not physically damage. I took it back to Edgars for them to either fix or replace it since it was still under warranty. They took the phone to <strong>MTN</strong> and they couldn't fix or place it, in fact they were asking me to pay R300 so that they can give me my un fixed phone back. I have tried everything i can to get them fix or replace my phone but nothing worked thats why i have decided to share my story here on hellopeter. It's over a year now and <strong>EDGARS and MTN</strong> are holding on to my phone. I'm very dissapointed, <strong>EDGARS and MTN</strong> being a big companies they can't replace a R3000.00 phone for the whole year. At this stage i wouldn't recommend anyone to buy technical gadgets from <strong>EDGARS or MTN</strong> unless if you are ready to face the challenges. Please help me i have lost 3000.00 to big guys all because i can't take them to court, its unfair.</p>

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Replies (3)
Edgars
Edgars's reply18 Mar 2017, 10:13
Official

As per our telephonic conversation today at 09:58 AM. Thank you for addressing your concerns with regards to the RMCS cancellation. Please be advised will be investigating your cell phone query with our management team.

Please accept our sincere apologise for all the frustration this incident has caused you.

Your reference number: ***/GO

If you ever need to speak to us, please call us on ***.

Kind Regards
Customer Experience Team
***

tD
tawanda D's update18 Mar 2017, 13:25
Reviewer Update

Will hear from you after 48 hours as promised.

tD
tawanda D's update20 Mar 2017, 12:09
Reviewer Update

I would like to thank you EDGARS for resolving my issue within 48 hours. Even though i went through a lot of frustrations i really appreciate it, it means a lot to me. I got my money back just now.

Thank you!