Poor service from Edgars

Edgars has allowed its standards to drop in the past few months during change in ownership. I had not received an account statement nor could I obtain information from the stores due to a new system that could not attain my information.

I was requested to call their call-centre which was a nightmare as the automated system utilised could not detect my ID no. After some time I eventually got through the operator and was asked bluntly why I did not pay my account. When I explained to her that I have received no statements and the store could not obtain information of my account on the system she indicated that she will SMS a easy pay number to pay at various stores. There was no apologies or explanation why neither the Edgars stores could obtain my information or nor sending me statements.

I believe that they should acknowledge the challenges they are having and not indicate that they were to send my account to debt collection as it was no fault of mine.