POOR SERVICE FROM CUSTOMER SERVICE

To whom it may concern<br> <br> My name is Christine Rosslee (ID nr ***) - I've had an Edgars account for years and then decided to cancel it a year ago. Around 6 months ago I've tried to re-activate the account - and what a mission! I've never had such a painful experience opening an account in my life!! I've tried 3 times at Edgars V & A Waterfront, and everytime there is a different issue - it usually is with the online telephonic customer service assistance! They either take ages to answer the phone, or they are rude or they want different documentation, or this or that. I walked straight into Woolworths and re-opened my account there in 20 minutes - and it was such a pleasant experience compared to the 3 failed attempts at Edgars! Then I've tried to apply online for a new account at Edgars - completed all the forms, attached my payslips, ID etc - untill today I've had no response if my account is active or what!!! I've send several mails to enquire about my status (see mails attached) - but no response!!! What is going on with Edgars? Don't you want my business?? Can somebody please tell me what the status of my account is? Thank you