1 reviews | Active since Jan 2014
Poor service from contact centre team
I purchased my Clinique products online at Red square on Monday at about 20:00. A few moments after my order went through, I realised the address on record was the old address & immediately sent an email with my work address to the online team. i got confirmation of receipt of my email almost immediately. a day later i got an email confirming that my order had been despatched to the courier for delivery to the WRONG address as they clearly had not attended to my online request to correct the address. I then phoned in to advise regarding my email and gave the correct address via telephone, on Dec 01st at around 14:00. 2 days later, on December 03rd, the Courier Company called to get clarity on the \office block"number at my old (residential) address and I was shocked"
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have notified the online manager of the lapse in service. We can imagine the frustration and for that we sincerely apologise. We assure you corrective measures will be taken to void the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the
number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have notified the online manager of the lapse in service. We can imagine the frustration and for that we sincerely apologise. We assure you corrective measures will be taken to void the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the
number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92