Poor Service From Admin Department *130*334#

<p>On friday night the 4th November 2016. i bought airtime using edgars *130*334# portal. The transcation was successful but i never received the sms with the voucher pin. so i tried to resend the voucher to myself which did not work. so i called the help desk on ********** 022 and it was out of their office hours. so i decided to call again on saturday morning the 5th November 2016 to log my querie. i spoke to a lady(forgot her name) and she told me she will escalate the querie to the Admin Department and i will get the resolution within 24 hours. 24 hours past still nothing, so i phoned again on Monday 7th November 2016 and i spoke to a guy named Brian Nonkelela, who also escalated the querie to Admin department and i was promised a resolution with 24 hours. Another 24 hours passed and still nothing. so i called again on tuesday 8th November 2016 and spoke to a lady named Phumla Ndlovu who also told me. she has escalated the querie to the Admin Department and i should have the issue resolved with 24 hours. My question is does this Admin Department know what they doing and why should i call everyday in order to get this issue resolved.</p>