HJ
Hans J
1 reviews | Active since May 2014
18 Aug 2015, 14:02
Poor Service from accounts
Locked a Complaint with the call center yesterday @ 9.15 and asked for a senior to call me back. Phoned again at 13.12 and 13.14. At 13.14 the one who answered the call asked me to hold on she is putting me thru, holding on for 5min listing to music..<br> Called again today and asked the lady who answered the call for her name as reference because off a attitude<br> problem she just made out that she cant here me and put the phone down. This happened at 13.06.<br> Can a Senior get back to me,
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Edgars's replyOfficial
20 Aug 2015, 13:38Hello Hansjor,
we tried contacting you at 13:27 PM but we couldn't reach you.
Please be advised the account is closed and will not be reactivated again. Direct Axis sent power of attorney to close off your account. Please note you need to open another account if you require to have one again. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience team.
***
we tried contacting you at 13:27 PM but we couldn't reach you.
Please be advised the account is closed and will not be reactivated again. Direct Axis sent power of attorney to close off your account. Please note you need to open another account if you require to have one again. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience team.
***
Edgars's reply20 Aug 2015, 13:38
Official
Hello Hansjor,
we tried contacting you at 13:27 PM but we couldn't reach you.
Please be advised the account is closed and will not be reactivated again. Direct Axis sent power of attorney to close off your account. Please note you need to open another account if you require to have one again. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience team.
***
we tried contacting you at 13:27 PM but we couldn't reach you.
Please be advised the account is closed and will not be reactivated again. Direct Axis sent power of attorney to close off your account. Please note you need to open another account if you require to have one again. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience team.
***