Poor service for opening a 6 month account

I've been will Edgars for almost 15 years now. I have not defaulted in payment and my account has always been good standing. I recently decided to move my account from 12 month to a 6 month account. 1st shocker was that that can't be done. <br> <br> The option was that pay my account in full and apply for a 6 month account. I did do that, but for some reason I was told that I don't qualify for a 6 month account. Apparently I was a bad payer... which is total nonsense!!! The person who tried helping me in store spoke to two different new account call centre agents and both gave different versions of why I don't qualify for a 6 month account. I then wanted to speak to the agent that said that I was a bad paying customer to provide proof, but I was not allowed to speak to them...<br> <br> If Edgars does not want to give 6 month account to customers especially a long time customer like my self, why even offer the service??? Don't come up with pathetic excuse and stories...<br> <br> If I cannot be deemed a loyal customer of Edgars all these years and cannot be accommodated in this regard, then My question is, does Edgars still want my business. I just left the store in total shock at the response...<br> <br>