Poor service for account settlement

To Whom It May Concern i have contacted Edgards Accounts Department because its been handed over due to no payments being made i then called on this number ********** 455 spoke to Jodine on the 28/11/2017 at 12:31pm to settle the whole outstanding amount i then gave them my account number and requested to debit my account the following month, with which the never i then called back a month or so later to find out why, they then told me my account has been handed to a different agent without informing me and letting me know i have tried calling and they keep referring pillar to post my ref no: ********** 6741 assistance needed please as i would like to clear my name off ITC.