Poor Service

I app**** for a payed up letter from the Edgars Springs Branch on Tuesday last week. They told me to wait 48 hours. On Saterday, which already was the 4th day, I went back again they called the customer service again and told me to wait another 48 hours, untill Monday. On Monday I did not receive any email yet. I called the customer service office and the lady picked up after the third time my email adres was entered wrong at the store. She told me again another 48 hours but she will try to send it sooner. It is Wednesday. I called a lady said in 20 minutes I will receive the email. An hour later I called to hear what is going on and the guy on the other side said they should stop giving me a time because they are only lying to me. I am losing a deal on a car because of this. I needed to hand in the letter last week Thursday. I'm struggling to get to work for I stay far from work and really needed the car. So I'm going to loose the car and my work if this continues. They also owe me R1100 because of their staff being faulty with how much I needed to pay on my account. I can't get the money untill I have the payed up letter aswell.