Poor service

I went to Edgars store on 4 March 2021. I had to pay another R60 something to make a R0 balance. They asked me over the phone to send emails to the following addresses: *** To the above with the proof of payment and to request my account to be closed. AND to this one: *** to request cancellation of the insurance on my account but the email came back as "the address does not exist anymore"

And NO response yet!

PLEASE assist!!!