JE
Jaco E

1 reviews | Active since Apr 2014

19 May 2022, 13:41

POOR SERVICE EDGARS / ADCON

Looking at the ow rating of EDGARS on Hello Peter it is no wonder that we receive absolutely no reply on our e-mails I have been attempting now for more than a year to get the benefits associated to a EDGARS VIP CLUB-member passing away. that i.e. my wife. I receive no responses, just automated responses acknowledging receipt of my emails. The services of EDCON is pathetic.

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Replies (2)
Edgars
Edgars's reply19 May 2022, 14:08
Official
Good afternoon Jaco,

Trust you well.

Thank you for taking my call.
We are sorry that your recent experience has led you to contact us with a complaint.

Please forward all claim documents submitted to Hollard.
I will assist and escalate your club claim and will provide feedback.

Thank you and take care.

Best regards,

Edgars
Edgars's reply24 May 2022, 10:13
Official
Good morning Jaco.

Trust you well .

Just a follow up on your claim.
Please forward me your  claim documents sent to Hollard . I will follow up on your claim.

Awaiting your response.

Thank you and take care.

Best regards,