POOR SERVICE DELIVERY EDGARS CAPE GATE

I visited one of so called Big Store last week Edgar's Cape Gate to pay my account. A lady who was helpful made a mistake instead of making a payment of r500 she processed r5000. This happened last week Thursday, now I have to go to the store every 2nd day to ask for an update. Remember we all need cash this time of the month and I can't move because of them. EDGARS SERVICE IS PATHETIC, inconveniencing me. They mail/sms you now and then once you miss the payment.