Poor service Delivery, DISGUSTED

Please be very attentice to the below complaints regarding the service I have received

On the 3rd December I place my first order on Edgars online ( order *** ), according to your process you deliver within 3-5 working days (it’s been 9days ) up until now I have not received my order when it’s been paid for (you are quick to debit the account but it’s an issue for me to get what I paid for ), on the 5th December I placed my 2nd ( order *** ) again until now I have not received anything.

I called Monday morning @ 09.02 I spoke to Nomsa she told me it should be dispatched “Today” (what was supposed to be Monday the 9th), again nothing happened with both orders it was not even in process, I called again Tuesday I spoke to DUDU (*** ) after she send an email don’t know where she send it to, a few hours later I received both tracking numbers for both my orders, I tracked my orders and what I fail to understand is how can your staff take ( from 07:52am =”packed for Delivery” till 21:15pm “scanned in at Branch” and at 22:15pm “at courier for delivery” already there is a huge delay in speeding this process up for 10hours and up until this very second I have not received the first order is placed on the 3rd already, the order that was placed on the 5th nothing has been done on that order, and I am annoyed I have to call your center for feedback I have to stay on the line for long periods of time for nothing being done and have to be satisfied with an apology due to your *********** staff and the fact that they don’t seem to care.

This morning I called twice and still no feedback as to when I can get my orders, I want my parcels to be delivered today this is my last day at the delivery address that was indicated I placed my orders in more than enough time and due to your staff not meeting the promises as indicated on your website I am struggling to get the things I PAID for, I am leaving SATURDAY the 14th December for holiday I want my orders to be delivered today before 5pm and not a day later, when I asked can the couriers deliver it to the closes branch to me which is Somerset mall they told me yesterday NO, and yet still I have nothing you won’t go out of your way with any other options to ensure the client gets what was paid for an yet you are also not doing the necessary to make sure the orders gets delivered, and you expect and apology is okay for this nonsense.

They should get the right people to work for them to ensure the clients get what they paid for when ask to speak to a manager today (ANGEL MBOWENI)who was suppose to call me this morning already has done NOTHING thus far she did not even bother to do what she had promised to do. the incompetency of the staff that is supposedly servicing your clients is something EDGARS should really look into and they expect "Sorry for the inconvenience "is okay, when I spend whole week getting my stuff that I paid for when none of the 9 people I spoke to done anything as to sort this mess out they created.

If I don’t get my order today, I want my money back.

I AM NOT GOING TO ACCEPT THIS POOR SERVICE, THIS IS A DISGRACE, for such a big organization please get your ship in order.

I have to go back and forth with couriers to get my parcels because your staff is not willing and able to sort this mess out they created.