POOR SERVICE DELIVERY AT EDGARS ONLINE
<p>I PUT THROUGH A ORDER ONLINE AT EDGARS ON THE 02 MARCH 2017 TO DATE MY ORDER HAS NOT BEEN RECEIVED. THE SITE ADVISES THAT ORDERS TAKE 2-5 WORKING DAYS TO REFLECT I WENT TO THEIR FACEBOOK PAGE TO MY SURPRISE I SEE POSTS FROM OTHER CUSTOMERS OF THE SAME PROBLEM SOME CUSTOMERS WAIT UP TO A MONTH??!! </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.