Poor Service

On the 12th August, I made an electronic payment of R430.00, which I was supposed to have been paid end of July 2020. It was a delayed payment. Subsequently, I received numerous phone calls from collections department. I explained that the payment was done. I was advised to send proof of payment to the following email address: ***. I sent the proof on the 24th August. Today on the 30th August, I received an SMS indicating that I have not paid. I am disgusted to say the least. I am constantly being humiliated by Edgars, to pay the outstanding amount, which I have already paid. I have been a good customer to Edgars, and that has not been taken into account. Why was given an email address if its serving any purpose. Please sort out this mess. Some of us are good, responsible customers.