Poor Service

I placed an order online for delivery on the 5th May 2020 on my account. Edgars did make me aware that the order would take long , up to 3 weeks because of all the orders. My delivery took 5 weeks and several calls to the call center out of the 9 items I only received 3. Now the very poor service is as follows, to date I have not received a credit but I have been billed for the full amount from day one. I have already made a monthly installment for items I have never receive. June’s statement still no credit and again I need to make an installment. You can call the call center and they say it will take 7 days for the credit to take place. I called today again 15/06 and they have processed nothing so now again they say 7 days will start which in the end would be 14 days because people are not doing their work.

Going back to my delivery, the Invoice has a stamp to say that there is a credit because of out of stock but the unprofessional manner of the invoice, the items they don’t have is pulled dead with a pen. This invoice is accompanied by nothing else and still reflects my the full amount due.

I am a supporter of Edgars and grew up with the brand but I strongly regret using your online services and wont recommend it for others. I please ask for your urgent assistance for my credit to be passed.