Poor Service

I ordered staff online and they said they will deliver in 3 weeks time,they didn't do so. I had to write to the ombudsman then they promised to deliver and it took them a week after 2 months of waiting. When they finally deliver my items were shot yet on the email of confirmation they told me everything was packed,as if that was not enough, all my items plastics were opened as to why I don't know. And not only that,the clothes are very dirty as if they not new,it's like they second hand.I'm so ****ed off right now and I wouldn't recommend these store to anyone. I tried calling and some lady answered and after I explained she hung up,they don't reply to my email nor Facebook messages and on their comments. They avoiding me in all possible ways.