Poor Service - Call Centre - Dont waste your time for assistance

Good day From all the contact centres I have experienced, this is by far the worst Contact Centre in existence. I received a SMS to increase my Credit Limit. My first call - The Agent said hello twice, pretended not to hear me and dropped the call Reason being , it was by some miracle the 2nd agent by Thandiwe was able to hear me. She then advised the system is offline and I should call back in a hour My 3rd call - The agent definitely dropped the call because I went straight to rate the service. Having worked in a call centre myself, we all know the tricks of the trade and the agents should be monitored. Is this now the same service as Home Affairs? I have been with Edgars for a decade and if this is the customer service that the RCS service promotes, I might as well settle this account and move to other retailers. Absolutely shocking, pathetic and uncanny to say the least. Kind regards,