POOR SERVICE BY EDGARS ACTIVE

As this matter was reported previously on Hello Peter, there is no progress made up to so far. we bought a phone in July 2015 at Edgars Active Store in Lusikisiki. The phone was returned back for repairs as it had a technical problem and there was no improvement or any explanation of work done to the phone. the phone has been returned on three consecutive instances. On our request we requested the following,<br> 1. That we must be given a new phone equivalent to the one that we purchased.<br> 2. That if the above is not possible, we must be refunded with R1500.00 that we paid when we purchased the phone.<br> When we called Mr Mava on *** today, he gave us the number for Cynthia ***) whom he said was dealing with the matter which bears the following reference number ***/go.<br> we called Cynthia and we averred that we must be given another phone or R1500.00 on or before 14H00. She then promised to come back before the said time. We waited patiently for her call but in vain. She further said they are busy handling the matter. Our plight was seriously overlooked and undermined<br> We now take a solemn decision to forfeit the phone and donate R1500.00 to Edgars Charity.