Poor Service & Bad Attitude (Edgars & Esteelauder)

Good day, <br> <br> Poor customer service from Edgars CBD&Estee Lauder. I brought an EsteeLauder product on the 16 of April2015 & 05,12, 19 & 21 of May i was seeing an EsteeLauder Consultant, consulting regarding the reaction of breakout & funthings they were developing on my skin & the consultant suggested i return the product since is not working so the Store Manager Terrance Naidoo is refusing to credit me my R3760. This product has damanged myskin & my neck. EsteeLauder area Manager Dimpho promised 2 call since from 03th of June to date she hasnt calledmeinstead she ****2 me saying she has texted me. I have returned da product on the 03/06/15. no one whats to take the blame on both Edgars & EsteeLauder. both managers had an attitude on me i dont y or bcos Im black. i called Esteelauder customerline & spoke 2 Refiloe who also didnt help. they told me to collect the product as they r not crediting them. from 2nd of May i was using sample i got frm my consulting so the products that I returned was used 4 3 weeks only @ thier EsteeLauder consult Rebecca confirmed dat if da product is not working u return & get ur money back now is an issue. I cant pay R3700 4 nothing pls help *crying*