Poor service at Melrose arch
<p>Its no surprise to me that Edgars is in the state it is, the service in the store is appalling, for a store of that size; it's unbelievable that you only have one till available and when we ask for additional service, the floor manager just walks away! And one better that even though they part of the same group, you can't use a red square voucher there as to same its not the same! Very very disappointed. </p>
We have escalated the complaint to the Edgars Melrose Arch Mall management to address as our valued customer is not happy that the is only one till working as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Melrose Arch Mall management to address as our valued customer is not happy that the is only one till working as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.