CJ
Churchill J
1 reviews | Active since Jun 2019
14 Jun 2019, 12:32
Poor service at Edgar's Vaalmall.
I am so disappointed in Edgars Vaalmall, there was jacket I liked and was told after sometime there was no stock. And when I requested an IBT from nearby stores, was told it will take 3-4 WEEKS!!. Really why so long when joburg is only 45 minutes away? And the store assistant was not helpful in had to lead the enquiry and come up with suggestions. What happened to good client service??? And was told to go online if I really wanted it today and that it would take 7 days. Wow thanks Edgar's.
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Edgars's replyOfficial
15 Jun 2019, 09:44Dear Jess,
Thank you for bringing this matter to our attention . We must apologise for the lapse in service.
As per our conversation , we have escalated your query with the store and we will revert with urgent feedback and resolution.
***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for bringing this matter to our attention . We must apologise for the lapse in service.
As per our conversation , we have escalated your query with the store and we will revert with urgent feedback and resolution.
***/GO
Kind regards
The Edgar's Customer Experience Team
Edgars's reply15 Jun 2019, 09:44
Official
Dear Jess,
Thank you for bringing this matter to our attention . We must apologise for the lapse in service.
As per our conversation , we have escalated your query with the store and we will revert with urgent feedback and resolution.
***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for bringing this matter to our attention . We must apologise for the lapse in service.
As per our conversation , we have escalated your query with the store and we will revert with urgent feedback and resolution.
***/GO
Kind regards
The Edgar's Customer Experience Team