1 reviews | Active since Jan 2017
POOR SERVICE AT EDGARS
<p>On Monday 2nd January I bought me a pants I then asked Edgars to send it for alterations which they do. They told me to collect by Wednesday. I went Thursday only for them to say someone forgot to send it away!!! They said they will do it right now if I can wait an hour. I said that I would come back the next day, to give them more time. I went the next day again. Only for the Credit Manager Taariq( I think )to say it's still busy I must come back in 15 mins. No apology nothing. No effort either. I came back in 60 mins only for him to see me and he quickly runs to fetch it. That is utterly poor service. It's the worse Edgars ever and they employ a manager like that! Shame, Edgars will lose clients because of a manager like that! POOR POOR SERVICE!! DISGRACE. No remorse or apology. No time management or people s****s. Not qualified at all.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Cape Gate management to address as our valued customer is not happy with the way you were assisted regarding your trousers alterations as you stated that it was very unprofessional for the manger to rush and get the item after you were back after an hour , without apologising. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Cape Gate management to address as our valued customer is not happy with the way you were assisted regarding your trousers alterations as you stated that it was very unprofessional for the manger to rush and get the item after you were back after an hour , without apologising. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly find the following correct reference number ***/GO. You may discard the previous one
Kindly find the following correct reference number ***/GO. You may discard the previous one
Kindly find the following correct reference number ***/GO. You may discard the previous one
Kindly find the following correct reference number ***/GO. You may discard the previous one