AN
Adrian N
1 reviews | Active since Mar 2017
27 Mar 2017, 08:01
Poor Service as always
<p>In January my partner and my cellphones were ****** from our home when we moving. I had gone to the Edgars branch at the Glen to claim for the insurance. The one cell phone was paid out for, and the other is still outstanding. I am currently in the UK and have sent numerous emails to follow-up with Finrite but they NEVER respond to any of my emails and failed to inform me why the other claim was not paid out. This is truly disapointing service. They are quick to take the money every mont but when you have a claim, they dont play their part. </p>
Helpful (0)
Replies (5)0
Replies (5)
Edgars's replyOfficial
27 Mar 2017, 11:45We have escalated the complaint to the Edgars The Glen mall management to address as our valued customer is not happy that cell insurance claim is still pending . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply27 Mar 2017, 11:45
Official
We have escalated the complaint to the Edgars The Glen mall management to address as our valued customer is not happy that cell insurance claim is still pending . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
27 Mar 2017, 11:47We have escalated the complaint to the Edgars The Glen mall management to address as our valued customer is not happy that cell insurance claim is still pending . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply27 Mar 2017, 11:47
Official
We have escalated the complaint to the Edgars The Glen mall management to address as our valued customer is not happy that cell insurance claim is still pending . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
AN
Adrian N's updateReviewer Update
06 Apr 2017, 11:12Edgars if you read my complaint, you can clearly READ that I am in the UK. No I wont call your Customer Experience head office. I know I will hold on for too long and just waste my money. Can finrite just give me feedback as to why only 1 cellphone was paid out also feedback to all my emails sent to them
AN
Adrian N's update06 Apr 2017, 11:12
Reviewer Update
Edgars if you read my complaint, you can clearly READ that I am in the UK. No I wont call your Customer Experience head office. I know I will hold on for too long and just waste my money. Can finrite just give me feedback as to why only 1 cellphone was paid out also feedback to all my emails sent to them
AN
Adrian N's updateReviewer Update
18 Apr 2017, 18:07Still no feedback regarding my claim from Finrite or Edgars... ALL I WANT TO KNOW IS WHY WAS THE CLAIM PAID OUT FOR ONE PHONE AND NOT BOTH.
AN
Adrian N's update18 Apr 2017, 18:07
Reviewer Update
Still no feedback regarding my claim from Finrite or Edgars... ALL I WANT TO KNOW IS WHY WAS THE CLAIM PAID OUT FOR ONE PHONE AND NOT BOTH.
AN
Adrian N's updateReviewer Update
20 Apr 2017, 14:50STILL NO FEEDBACK....
AN
Adrian N's update20 Apr 2017, 14:50
Reviewer Update
STILL NO FEEDBACK....