Poor service and potential ******* actions

Ever since RCS took over Edgars my aunts account has taken a turn for the worse... She went into an Edgars store to get assistance with a balance and payment due, they unable to provide me with that data whatsoever and when I try and get hold of RCS, you cannot.

RCS also appears to have app**** there interest rates to my aunts Edgars account with no communication... Please get in touch with my aunt... Blanche Hendricks - ***