1 reviews | Active since Aug 2015
Poor service and misleading advert
Edgars is running a promotion on their Guess jeans currently the advert in the shop was totally misleading it says buy one ladies Guess jean for R799 and get one Guess jean free. Not stipulating what the price of the second item should be. Kedibone working at customer services went down with me to check and agreed with me. The other lady helping was very unfriendly and said she will go and ask the Manager Sonja. She said the manager said they can't give me the jean for R699 free. You only can get a jean for free if it costs R799 as well. I then went down to take a photo of the adverti*****t to proof to them what the adverti*****t says. They are misleading their customers bad bad service from Edgars Brooklyn the Manager did not even make an effort to explain anything to me regarding the promotion but she was very quick and efficient in instructing her employees to remove the. The yellow ladder was still standing on the floor what they used to remove the ad.
Thank you for raising your concerns with regards to the promotion. Please note we have referred this query to the store manager to investigate and revert with feedback. We assure you concrete feedback will be given to you shortly. Our mandate is not to mislead our customers but to render excellent customer service. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with regards to the promotion. Please note we have referred this query to the store manager to investigate and revert with feedback. We assure you concrete feedback will be given to you shortly. Our mandate is not to mislead our customers but to render excellent customer service. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
