ZM
Zanele Mndebele-Mabuza
1 reviews | Active since Aug 2010
31 Aug 2015, 07:48
Poor service and lack of interest
I went to Edgars City in JHB to buy school shoes on 27 August 2015. When i got home my daighter fitted them and they were a bit tight. Saturday i went to Edgars City again, however, they did not have a size. Yesterday i went to Edgars Carnival Mall to exchange the size 10 to 11. i found the size 11 and went to the cashiers. The lady who assisted me advised that she cannot assist with the exchange because i bought the shoes at \Edgars Shoe City". I explained to the lady that i bought the shoes at Edgars City (the big Edgars in town)"
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Edgars's replyOfficial
02 Sept 2015, 15:23Hello mndebe7270,
Thank you for raising your concerns with us. Please note we have referred this query to the store manager to address. We assure you the store manager will investigate and revert with feedback shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with us. Please note we have referred this query to the store manager to address. We assure you the store manager will investigate and revert with feedback shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Edgars's reply02 Sept 2015, 15:23
Official
Hello mndebe7270,
Thank you for raising your concerns with us. Please note we have referred this query to the store manager to address. We assure you the store manager will investigate and revert with feedback shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with us. Please note we have referred this query to the store manager to address. We assure you the store manager will investigate and revert with feedback shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***