Poor service and incorrect billing

<p>On the 3rd of Oct 2016 I sent a mail to Edgars accounts to rectify my incorrect bill (to this day they have not responded). So on the 6th of Oct 2016 I wrote a hellopeter complaint. On the 7th I received a reference number (for the escalation?), that goes as follows ********** 161/GO. On the 12th of Oct 2016 I called to ask what is happening to my complaint. I was told I will hear by COB. on the 13th I phoned saying I didnt receive feedback. After a lengthy call and speaking to a manager I was told the waiting time is 48 BUSINESS HOURS. Ok so after hearing a lot of **** on the phone (please go and listen to my call) we have come to a point where 48 bussiness hours have lapsed (6 days). Still no response. I was told that it would take long as they have to investigate my two years worth of paying for a product I did not want and as I was so diplomatically told on the phone "It is my (the client's) duty to see that the charges on my account is right" So it is ok to charge people something they did not want and you will only reimburse them from the date they realised you have been de*****ing them.</p>