Poor Service and Incompetancy

I have changed my e-mail adress and did not recieve my statements, true caller blocked their calls and I assumed my account was paid up. As a result Edgers handed my account to collecters and blacklisted me. When they got hold of me I paid the arreas amount imediatly. This was 2 months ago, I requested a paid up letter and to clear my name. I called 3 times vissit their store and still they dit not came to light!! Their customer care operators are *********** and just keep on transfering you to the next operator.