LW
Lesly W
1 reviews | Active since Oct 2021
25 Oct 2021, 19:29
POOR SERVICE
Since they have been taken over I dont get any help. No statements and no response. They cant help you at the branch and nothing according to my contract with Edgars.
Helpful (0)
Replies (1)0
Replies (1)LW
Lesly W's updateReviewer Update
06 Dec 2021, 23:08Good day
Since you escalated my query to RCS they have just been apologizing and nothing further. A lady called me and recond they had my account mixed up with account detail of RCS years ago and would phone me back - but never did. It is now almost a month later and all they say is its under investigation. Surely i am entitled to my statements? I am sorry but this is the absolute worst service. I have had an Edgars account for quite some time now and received my statements on the clock every month. Now i need to send through my ID to get a statement- which is already on file - and only get excuses....nothing more. Sad really.
Since you escalated my query to RCS they have just been apologizing and nothing further. A lady called me and recond they had my account mixed up with account detail of RCS years ago and would phone me back - but never did. It is now almost a month later and all they say is its under investigation. Surely i am entitled to my statements? I am sorry but this is the absolute worst service. I have had an Edgars account for quite some time now and received my statements on the clock every month. Now i need to send through my ID to get a statement- which is already on file - and only get excuses....nothing more. Sad really.
LW
Lesly W's update06 Dec 2021, 23:08
Reviewer Update
Good day
Since you escalated my query to RCS they have just been apologizing and nothing further. A lady called me and recond they had my account mixed up with account detail of RCS years ago and would phone me back - but never did. It is now almost a month later and all they say is its under investigation. Surely i am entitled to my statements? I am sorry but this is the absolute worst service. I have had an Edgars account for quite some time now and received my statements on the clock every month. Now i need to send through my ID to get a statement- which is already on file - and only get excuses....nothing more. Sad really.
Since you escalated my query to RCS they have just been apologizing and nothing further. A lady called me and recond they had my account mixed up with account detail of RCS years ago and would phone me back - but never did. It is now almost a month later and all they say is its under investigation. Surely i am entitled to my statements? I am sorry but this is the absolute worst service. I have had an Edgars account for quite some time now and received my statements on the clock every month. Now i need to send through my ID to get a statement- which is already on file - and only get excuses....nothing more. Sad really.