ZM
Zanele M
1 reviews | Active since Jul 2011
03 Jul 2015, 22:32
poor service
My mother hasn't received her account statement for years. She only receives an MMS that she could never open. She has complained so many times about and even recieved a call from the head office and still nothing happened. <br> <br> My mother also started paying for some VIP monthly fees she never even app**** for. Edgars' services have really deteriorated.
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Replies (1)
Edgars's replyOfficial
07 Jul 2015, 13:09Hello man1za,
Our attempt to contact you at 12:55 PM was unsuccessful.
Thank you for raising your concerns with us. Please be advised we couldn't pick up your mother's account with the ID number given. If you require any further assistance, kindly contact the accounts department on ***. We apologise for the overall experience.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:55 PM was unsuccessful.
Thank you for raising your concerns with us. Please be advised we couldn't pick up your mother's account with the ID number given. If you require any further assistance, kindly contact the accounts department on ***. We apologise for the overall experience.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply07 Jul 2015, 13:09
Official
Hello man1za,
Our attempt to contact you at 12:55 PM was unsuccessful.
Thank you for raising your concerns with us. Please be advised we couldn't pick up your mother's account with the ID number given. If you require any further assistance, kindly contact the accounts department on ***. We apologise for the overall experience.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:55 PM was unsuccessful.
Thank you for raising your concerns with us. Please be advised we couldn't pick up your mother's account with the ID number given. If you require any further assistance, kindly contact the accounts department on ***. We apologise for the overall experience.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
Best regards,