BM
Boipelo M
1 reviews | Active since Aug 2014
01 Jul 2015, 15:52
POOR SERVICE
Shopping in Kimberley Edgars is a nightmare the manager Andrew Julies does nothing to help the situation instead aggravates it. I was in a cue to purchase some items for the Edgars in town and the service there was bad. There where more than 20 people in a queue and only 1 till opened it took more than 45 mins to get served. The manager gave a lame excuse of people being on lunch and did not offer to even open a till himself to help. It is very sad to see such service given by an Edcon store. I live in Pretoria and I would have never experienced such bad attitude and service here.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
05 Jul 2015, 14:34Hello Kwiting,
We would like to apologise for the lapse in service. Please note we have referred this query to management to address, as it could have been handled in a different light. Customer are our priority and the store manager will make for certain that more tills are opened, especially during busy hours. We assure you all matters raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
ind regards.
Edcon customer experience team.
0800 203
We would like to apologise for the lapse in service. Please note we have referred this query to management to address, as it could have been handled in a different light. Customer are our priority and the store manager will make for certain that more tills are opened, especially during busy hours. We assure you all matters raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
ind regards.
Edcon customer experience team.
0800 203
Best regards,
Edgars's reply05 Jul 2015, 14:34
Official
Hello Kwiting,
We would like to apologise for the lapse in service. Please note we have referred this query to management to address, as it could have been handled in a different light. Customer are our priority and the store manager will make for certain that more tills are opened, especially during busy hours. We assure you all matters raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
ind regards.
Edcon customer experience team.
0800 203
We would like to apologise for the lapse in service. Please note we have referred this query to management to address, as it could have been handled in a different light. Customer are our priority and the store manager will make for certain that more tills are opened, especially during busy hours. We assure you all matters raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
ind regards.
Edcon customer experience team.
0800 203
Best regards,