Poor **** service

What a pathetic service ever experienced with Edgars or Edcon. No wonder they lost business and had to sell it and close many branches. I was retrenched September 2020 informed them as I had an account protection plan , which I was paid along with my account. Collection consultant were calling me to make payment arrangements, I would advise them of many emails I have send to claim and they would even give me other emails to escalate. They were forever busy when calling having to hold 30minutes before you can speak to stupid consultant, who are rude and clueless with the service. Edcon/Edgars did not respond me in time when I send them my ID number and the retrenchment letter in September 2020, they responded after 3months. Their respond was not of any assistance but to want more documents. My claim was not processed and I stopped paying them since nothing was done for me.