Poor service

Again Edgars , Poor service. Where are my items placed online on the 2 May . I received only one of the items placed. Then I received a email about refunding me . Where is my refund ???? I wonder If I will receive my refund for the items that weren't delivered as Edgars does not know of refunding. In January I was promised to be refunded with R300.00 odd for black Friday's 3 for 2 on the Kiehls skin care which hasn't been refunded as yet. You can look back on my complaints for the Kiehls. I was suppose to refunded the same day I received the call from head office. Now will I receive this second refund of the items that wasn't delivered.