Poor Service

Guys with Edgar's accounts be look at your statements carefully. I am appauled by the service of Edgar's customer care. It's no wonder why they are losing so many clients. My query is going on for over a year and is still not resolved.

Some time last year I wanted to close off my account. I was told they I could not as I needed to cancel my airtime subscription. I was shocked as I had never received any airtime from Edgar's. I then asked for call recordings or confirmation that I had subscribed.

Unfortunately no one could provide me with this information. Turns out I was being billed 23.00 every month from 2015. No one wants to take accountability all I get is apologies and no results.

How can a reputable retailer rip their clients off in this manner. What frustrates me the most is that they can't even solve my issue as they are so confused who to blame.

What I would like to know is how can Edgar's allow a 3rd party marketing company to cheat their customers. I have also heard that I am not the only customer who has this dispute.

I would like to take this unfair practice up through the consumer goods and services ombud. I am now fed up of apologies

Regards Taryn *** Email ***