Poor Service!!

I purchased two android verssed cellphones. 1st one on the 26th of November & 2nd was on the 1st of December, phones still under one year warranty. First phone gave me a software problem, booked the phone in on the 26/02/2015 got no response. 2 weeks i had booked the 2nd phone in on the 07/03/2015. I was told there is nothing they can do i should come back in a week. I have sat in the store for hours, they have given me a number to contact regarding the phones, the operator (EVON) was clueless on what was going on and was extremely rude! Phone calls have been hung up on numerous occasions. It has been 12-14 weeks