Poor Service

Yesterday, I visited your Edgars Branch in Vincent Park, and I noticed there was a sale of 25% off on a specific brand that I was interested in. The item I wanted was a 100ml cologne, but the sales assistant informed me that there was no stock available, and neither did Hemingways have it. I was disappointed, thinking my only option would be to purchase it online, which wouldn't work for me as I am leaving town and needed the gift promptly.

However, another sales lady approached me and kindly offered to check the system for me once the queue quieted down. To my surprise, she found that Hemingways did have two of the 100ml colognes that I initially wanted. I deeply appreciate her assistance.

However, I must express my disappointment with the first lady who assisted me. It's disheartening to encounter staff who don't go the extra mile for customers. I believe it's important for your store to have employees who prioritize customer satisfaction and provide excellent service at all times.