Poor Service

<p>on the 28th of May i bough a pair of jeans from Edgars Kollonade, while swiping my bank card the system froze and the lady behind the counter asked me to swipe again, i told her it seems like it went through and they should confirm before i swipe again, so she called her supervisor and he said its fine i should swipe again, he will phone me the next day to check up and log a call if the amount still went off, the next day he phoned me and i told him it went through, so he said he will log a call and get back to me..... from here is where my frustration started, he never came back to me, last week thursday i went to edgars and after some struggle they eventually logged another call with REF: ********** with their helpdesk to see if the amount still went off, if not they will pay me back, they told me 3 - 4 working days, and yet nothing happens, when i phone and ask them for feedback on this they rarely ask me what the ref number is, all they want is my card details... this is a bit risky is it not?? i have a ref for a call that was logged with all the details, i want to know what is happening with this? its been almost 2 weeks and i still dont have my money back, for a mistake that was caused by your ****ty system.. now when i try and phone the Edgars branch theres no answer, i spoke to Bets, Sharon, Preveka and 2 male supervisors... he even gave me he's cellphone number which i will provide on request, however he's ignoring my calls now, i want to know whats the status on this call? and obviously i want my money back TODAY</p>