1 reviews | Active since Jun 2015
<p>On the 23rd of May i purchased a white temptations gown from Edgars Mall of Africa. When I fitted it a week after purchasing it i realized i doesn't fit. </p> <p> </p> <p>I took off with and placed it in the bag along with the tag which I had removed earlier. I finally got a chance to take it back and purchase another different colour along with duvet covers and a rude lady came and told me it cant be exchanged because it smells of sta soft. I tried explaining that it could have picked up the sta soft from the winter gown or my bedding on the bed. </p> <p> </p> <p>She rudely told me I washed it. I tried explaining that i didn't wash it and with her arrogance she told me to take it back that it can't be exchanged. </p> <p> </p> <p>Do i look so dumb that i would return something i washed?</p> <p>Why is Edgars service so pathetically poor? </p> <p> </p> <p> </p> <p> </p> <p>I went to west gate mall to exchange the size oh my word the service was extremely poor and the arrogance of the lady shocked me. I also noticed the store had 50% on Private collection duvet covers and i took 3. Plus anothe temptations gown. I had prepared myself to buy the beddings and few other items. But I had to walk out without purchasing a single thing. I'm disappointed with the service and I'm never taking my business to Edgars</p>
Thank you for bringing this matter to our attention .Please accept our sincere apologies for the frustrations caused .We will escalate the query to the senior manager for assistance and feedback will be provided to you.
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Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention .Please accept our sincere apologies for the frustrations caused .We will escalate the query to the senior manager for assistance and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
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